Screen from a fictional news mobile app on a blue gradient background
Screen from a fictional news mobile app on a blue gradient background

Generative AI

UX DESIGN

UX DESIGN

BRANDING

BRANDING

Lead UX Designer | Spring 2023


Overview

As the Lead UX Designer, I led the design of a conversational AI search assistant within Filevine’s Sidebar to improve information findability. Users frequently struggled to locate information within the platform, often turning to external tools like Slack or Google Drive. This inefficiency slowed their workflow and created frustration.

Goal

Make it easier for users to find information directly within Filevine through an AI-powered assistant, reducing reliance on external tools and improving the overall user experience.

Solution

We integrated a conversational AI assistant into the Sidebar, trained on Helpdesk and Zendesk ticket data, enabling users to ask questions about navigation, features, and troubleshooting. The assistant provided contextual responses, follow-up suggestions, and a seamless way to access relevant information.

Results

The AI assistant significantly improved information findability, reducing time spent searching for answers and increasing overall user efficiency. By offering a scalable in-app support solution, it also laid the foundation for future AI-driven enhancements within Filevine.

Abstract image used as a placeholder for this design project
Abstract image used as a placeholder for this design project
Abstract image used as a placeholder for this design project
Abstract image used as a placeholder for this design project
Abstract image used as a placeholder for this design project
Abstract image used as a placeholder for this design project